Our Managing Agents, Plymouth Block Management now have 100% of staff working from home but can be contacted as usual by telephone or by email as both systems are fully operational and all staff have access to both from home. They are operating their normal working hours of 9:15am – 5:00pm and both the property management team and accounts team are available to engage with you as needed.

Post to their office – which is now officially closed – will be collected on Tuesday and Thursday mornings ONLY – anything to sent to us in the post will likely have a significant delay in being actioned.

The Emergency Out of Hours Service  remains fully operational – it can be accessed outside of working hours by calling 01752 257338 and pressing 0 – PLEASE ensure any calls are for genuine emergencies only such as fire, flood, power outages etc.

Essential safety work such as fire alarm and electrical checks are being carried out as usual by our team.

Contractors are continuing to provide emergency and/or essential services within the buildings. In the event any decide to cease providing services, PBM will seek an alternative until the current crisis is over – fire, health and safety concerns remain a top priority at this difficult time.

Cleaning contractors are under particular pressure and we ask that you assist them by maintaining your distance when they are working in Hebble Wharf – please do everything you can to keep communal areas clean and tidy and avoid any gatherings of more than 2 people at a time in any communal areas and remember to always wash your hands when leaving or entering your apartment.

The cleaning of the lift may be limited due to the enclosed space and high risk of infection – please do all you can to keep the lift clean and tidy and where possible use the stairs.  It is important to prioritise lift access for those who have health needs or disabilities. Lift maintenance companies are still providing emergency support at this time, however we have been advised by several that scheduled routine maintenance where the safety of the lift will not be affect may not proceed until the restrictions on travel have been lifted.

Everything is being done to limit the impact of the coronavirus pandemic on the management of Hebble Wharf – we want you all to be able to focus on the things that really matter during this time and not worry about your building.

Lastly, please look after yourselves and your families – please take every precaution when venturing outside of your apartment and interacting with your fellow residents to ensure the risk of infection is kept to a minimum. Hopefully the current measures will ensure a quick and speedy end to pandemic and we can all return to normal as soon as possible.